To ensure efficient processing, please note the following:

We do not handle after-sales service requests directly; inquiries regarding after-sales support may go unanswered.

Please note that your bicycle retailer remains your primary point of contact for all technical questions or requests for assistance.

Unfortunately, we are unable to provide advice or work directly on your bicycle.

For such matters, please contact your bicycle retailer. However, if they are unable to assist you, you may contact us in that specific instance. Please note that information can only be provided in compliance with the GDPR (General Data Protection Regulation), which came into effect on May 25, 2018.

We process your personal data in connection with your request; you can find the mandatory information required by Article 13 of the GDPR here.